Owner Frequently Asked Questions

  • Q: Can I reach you after hours?

    A: Our office phone is answered 24 hours a day, however tenants and owners are instructed to first call 911 in case of emergency, and then notify our office.
  • Q: Do you sell real estate too?

    A: Stone Property Management is a division of Stone Realty Group, a full service real estate company.
  • Q: How do you screen new tenants?

    A: Nothing is more important to Stone Property Management than ensuring that only the most qualified applicant(s) will become your tenant(s). Approving the wrong tenant can cost the owner and the property manager a great deal of time and money. Our background checks are highly intensive and cover a wide variety of aspects that we find vital during the application process. We do a background and credit check, verify previous landlord references, and verify applicant employment details with income requirements.
  • Q: How much security deposit do you charge the tenant?

    A: As a general rule of thumb we collect one (1) times the monthly rental amount for the security deposit. Based on an applicant’s qualifications we may increase the deposit to mitigate risk.
  • Q: What type of properties do you manage?

    A: We specialize in residential single family homes, duplexes, tri-plexes, four-plexes and apartment buildings in the Terre Haute area.
  • Q: What type of reports do I get and how often?

    A: We use a cloud based management program, allowing owners to access all financial and maintenance activities at any time.
  • Q: How often do you check in on the tenants and my property?

    A: SPM performs a move-in, 6 month, and 11 month inspections prior to lease renewal. We inspect all systems in the house to make sure everything is working properly. This is crucial to sustain well maintained and safe properties. While we are in the property, we can then see how well the tenants are taking care of the property. If there are issues of concern, we can take care of them at that time.
  • Q: Can you help me get my home ready to rent?

    A: Absolutely! Stone Property Management utilizes an in house team and vetted, experienced vendors to get your property ready to rent in no time! Once the work is complete, our marketing team goes to work to aggressively market your home. Then our management team begins their careful screening process to get you a long-term, responsible tenant.
  • Q: What happens if the tenant does not pay their rent?

    A: If payment has not been made by the 4th – 6th day of the month, we send the tenant a three day pay-or-quit. Whether or not we eventually have to proceed with a formal eviction depends on the specific circumstances. It is usually financially better, for all involved, if a solution can be worked out. If the tenant has experienced a one-time event which caused them a financial hardship, and we have had no previous problems with them, we will normally give them a chance to catch up, if there is reason to believe they can do so. If the tenant has demonstrated an ongoing pattern of late payments, broken promises and/or evasiveness, eviction is usually the best course of action.

    Each case is unique, and we make our decisions based on what is best for you and the property in the long run. We always proceed with the legal notices required for eviction regardless of any other factors. We will simply postpone the actual filing of the eviction if the tenant is showing favorable effort toward resolution. Evictions in Georgia are a simple legal matter as there is no way a tenant can prevail in court if they have not paid rent, and the landlord has properly executed the notices and filing. Full evictions, when necessary, can usually be completed in five to six weeks. If the tenant can fully catch up with rent and late fees during that process, an eviction can be halted at anytime.
  • Q: Can you help me get my home ready to rent?

    A: Absolutely! Stone Property Management utilizes an in house team and vetted, experienced vendors to get your property ready to rent in no time! Once the work is complete, our marketing team goes to work to aggressively market your home. Then our management team begins their careful screening process to get you a long-term, responsible tenant.